Return Policy & Exchanges

We hope you are happy with your jae purchase! We take pride in our unique products and hope that they make you as happy as they make us. However, we know that sometimes it doesn’t work out, so please see details about our return and exchange policy below.

All sales are final.

Purchases may be exchanged for another product(s) or for jae store credit within 30 days. Please note that we do not refund original shipping charges, nor cover shipping charges for returned items.

Since many of our items are made in limited batches, we may not be able to replace your item with an exact match. Non-returnable items will be marked as such.

We do not accept returns and exchanges for items damaged through normal wear and tear. Please note the following about our materials.

  • The wood used in our products is living, breathing material that responds to the environment around it: humidity, air and sunlight. This results in very natural, beautiful changes over time.
  • Fabrics can fade or wear out eventually. Though many of the fabrics we carry are high-performance fabrics, they are not indestructible.

We recommend storing our handles and slipcovers out of direct sunlight in order for both the woods and fabrics to maintain their quality and hues.

To be eligible for a return for store credit, the item must be in the same condition in which it was received – unused and unworn – and in the original packaging. When shipping the item back, enclose the receipt or proof of purchase. We do not cover return shipping costs.

Contact us at info@jae-is.com if you wish to make an exchange or return.